Refund/ Return Policy

At Boonw, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we are here to help with our straightforward return policy.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

14-Day Hassle-Free Returns:We offer hassle-free returns within 14 days of the delivery date for all unworn, unwashed, and unaltered items with original tags attached.To return your product,Please contact our Customer service at boonw01@outlook.com to get the return address.

Easy Return Process:To initiate a return, please follow these simple steps:
Contact Us: Reach out to our customer service team within 14 days of receiving your order. Please provide your order number and details of the item(s) you wish to return.
Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.

Pack Your Items: Carefully package the item(s) you wish to return, ensuring they are in their original condition with all tags intact.
Ship Your Return: Use a trackable shipping method to send your return package back to us. Please note that customers are responsible for return shipping costs.

Refund Process:Upon receiving your return, our team will inspect the items to ensure they meet our return policy criteria. Once approved, we will process your refund to the original payment method within 5-7 business days. Please note that original shipping charges are non-refundable.

Exchanges:Unfortunately, we do not offer direct exchanges at this time. If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on our website.

Final Sale Items:Please note that items marked as "final sale" are not eligible for return or exchange unless they arrive damaged or defective.

Questions or Concerns:If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We are here to help you have a smooth and enjoyable shopping experience at Boonw.

Service Email: boonw01@outlook.com